Return Policy

f you are not 100% satisfied with your purchase from Granite Plus Distribution you can return your item(s) for a full refund within 15 days of purchase. (Returns must be unused, in the state you received them and in the original packaging.)

Call Granite Plus customer service at (978) 677-7540  for a Return Authorization (RA) Number or email your request to info@granitepluscounters.com

All returns must have a valid Return Authorization Number. Orders returned without a Return Authorization will not be refunded. Please do not return your order to the address from whence it was shipped. The return-to address will be provided with the Return Authorization Number assigned to you.

Make sure the merchandise is in its original packaging, and place it in a shipping box. Attach your label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.

Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

How long does it take for me to get a refund?

Once your return is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

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